Privacy policy

At Dhwani Choksi, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This privacy policy outlines how we collect, use, and protect your information when you use our website.

1. Information We Collect

We collect personal information to provide you with a smooth shopping experience and improve our services. The types of information we may collect include:

  • Personal Information: This includes your name, email address, billing and shipping address, phone number, and payment details when you make a purchase or sign up for our newsletter.

  • Browsing Information: We collect details such as your IP address, browser type, and browsing behavior to improve the functionality of our website and personalize your experience.

  • Transaction Information: Details about purchases you make, products you view, and your payment method (excluding sensitive payment details like full credit card numbers, which are processed through secure third-party payment gateways).

2. How We Use Your Information

We use your personal information for the following purposes:

  • To Process and Fulfill Orders: We use your information to process your orders, arrange delivery, and provide you with order status updates.

  • To Improve Our Services: Your information helps us enhance our product offerings, optimize our website, and customize your shopping experience.

  • To Communicate with You: We may use your contact details to send order confirmations, shipping updates, newsletters, and promotional materials, with your consent. You can opt out of promotional emails at any time.

  • For Legal Compliance: We may use your information to comply with legal obligations, such as tax and accounting purposes, or to prevent fraud.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

  • Service Providers: We work with third-party companies to perform services on our behalf, such as processing payments, shipping orders, and hosting our website. These service providers only have access to the personal information necessary to perform their functions and are obligated to maintain the confidentiality of your information.

  • Legal Obligations: We may disclose your information if required to do so by law or if we believe such action is necessary to comply with legal processes, prevent fraud, or protect the rights and safety of our business and customers.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that allow us to recognize your preferences, track your activity, and provide personalized services.

You can choose to accept or decline cookies by adjusting your browser settings. However, disabling cookies may affect your ability to use some features of the website.

5. Data Security

We take appropriate measures to protect your personal information from unauthorized access, use, or disclosure. We use secure servers and encryption to safeguard your payment details and other sensitive information.

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

  • Access Your Information: You can request details of the personal information we hold about you.

  • Update or Correct Your Information: If your information changes, you can update your account details or contact us to correct any inaccuracies.

  • Delete Your Information: You may request the deletion of your personal information from our records, subject to legal and contractual obligations.

  • Opt Out of Marketing Communications: You can unsubscribe from our promotional emails by following the instructions in the email or by contacting us directly.

7. Third-Party Links

Our website may contain links to other websites. Please note that we are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

Our website is not intended for use by children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us, and we will promptly remove it.

9. Changes to This Privacy Policy

We reserve the right to update this privacy policy from time to time. Any changes will be posted on this page, and the "Last Updated" date will be revised accordingly. Continued use of the website after any modifications constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this privacy policy or how we handle your personal information, please contact us at:

Dhwani Choksi
Email: dhwanichoksi.thelabel@gmail.com