Refund policy

At Dhwani Choksi, we prioritize customer satisfaction by offering high-quality, sustainable fashion. If you are not fully satisfied with your purchase, we are here to help with our return policy.

1. Eligibility for Returns

  • Clothing and Apparel Products:

    • You may return an item within 7 days of delivery if:

      • The item is unused, unworn, and in its original condition.

      • The item includes all original packaging, tags, and labels.

      • You provide proof of purchase (order confirmation or receipt).

    • Custom or Made-to-Order Items: Due to the personalized nature of custom or made-to-order items (including special size or design requests), these items are non-returnable and non-refundable unless defective or damaged upon receipt.

2. Non-Returnable Items

The following items are non-returnable:

  • Sale or discounted items.

  • Gift cards.

  • Items that have been worn, washed, altered, or damaged after delivery.

  • Products returned without original packaging, tags, or labels.

3. Return Process

  • To initiate a return, please email us at dhwanichoksi.thelabel@gmail.com within 14 days of receiving your item, providing your order number, item details, and reason for return.

  • Upon approval, we will send return shipping instructions.

  • Return Shipping Costs:

    • Customers are responsible for return shipping costs unless the item is defective or damaged.

    • We recommend using a trackable shipping service, as we are not responsible for lost returns.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [Your email address] with a description and photo of the damage. We will arrange a return and provide a full refund or replacement at no additional cost.

5. Refunds

  • After receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund.

  • If approved, the refund will be credited to your original payment method within 7-10 business days.

  • If the item shows signs of wear, use, or is not in its original condition, we may reject the return or issue a partial refund.

6. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, you can return the original product for a refund and place a new order for the desired item.

7. International Returns

  • For international orders, the same return policy applies, but any customs duties, taxes, or fees are non-refundable.

  • Customers are responsible for return shipping costs, including any customs duties.

8. Sale Items

Sale and discounted items are final sale and are not eligible for returns or refunds.